Shipping and Returns

Exchanges & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds will not be granted for 'Change of Mind' however a credit note or exchange will be available if returned within 30 days.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, and there is another item in stock. If you need to exchange it for the same item, send us an email at lotusairliebeach@outlook.com and send your item to: 263 Shute Harbour Road AIRLIE BEACH Queensland AU 4802.

Shipping
To return your product, you should mail your product to: 263 Shute Harbour Road AIRLIE BEACH Queensland AU 4802.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.